Performance Services
Reliability & Continuous Improvement for IT
Performance Services is a partnering approach with clients which allows resolution of complex IT problems within a fixed cost agreement.
The implementation of this Performance Services approach allows methodologies to be implemented which improve both overall system performance and stability through enhanced quality assurance. The foundation of this approach is world leading reliability.
Performance Services are designed to increase reliability and provide continuous improvement by expanding the concept of Quality Assurance. The use of Unicist Object Driven Organization is the key to outsourcing IT services in a way that insures maximum value and reliability are delivered. The following technologies are utilized:
- Solutions Management
- Server Management
- Network Management
- Desktop Support
- Application Support
- Specific Demands of the Clients
TWG Maintenance Expert
A problem/resolution system providing knowledge to deliver results more quickly.
TWG Central Notification
Application Monitoring Solution provides alert and allows quick reaction to application related issues.
N-Able System Management Tool
Efficiently manages system management.
N-Able & Solar Winds Monitoring
Constantly deliver information on vital systems and networks.
AutoTask Help Desk Ticketing System
State of the art ticketing system assisting in compliance of Agreed Service Level.
TWG Maintenance Pricing Expert
A state of the art service management and pricing application integrating service catalogue & selection, client site evaluation, pricing, agreement development and SLA provisioning while providing information for resource requirements.
N-Able & Bomgar Remote Management System
The most well regarded remote control applications on the market today.