Outsourcing IT Hardware & Software Maintenance Problems
Expert Based Results
Weston Maintenance Services provide an expert based results to organizations. This allows organizations to expand and contract as needs arise and to call in the right talent at the right time to assist in a cost effective manner.
In cases where clients desire more ala cart options, The Weston Group can provide the following types of services on a time and materials basis.
Services Delivered may Include:
- An Account Manager who will work with you on strategic developments and vision.
- A Client Site Operations Manager who will provide project management and general oversight to insure the tactical and operational plans are implemented.
- An Account Manager who will work with you on strategic developments and vision.
- Budgets supporting goals and specific IT needs.
- Experts in networking, server management, desktop support, application development and application support for work as required.
- Experts in networking, server management, desktop support, application development and application support for work as required.
- Onsite support can be provided from 8:00am – 6:00pm, Monday – Friday.
- Remote troubleshooting and resolution of many issues.
- Identification of Application Support issues.
- Design and installation of servers and systems including virtualization to reduce costs.
- Network, server and workstation monitoring provided 24/7.
- Diagnosis and resolution of network, server and workstation issues, both hardware and software related.
- Software development including full application development, integration between systems including HL7 and DICOM, report and dashboard building.
- Management of complex extraction, transform and loading of data.
- Support for mission critical applications.
- Installation of systems and applications.
- Planning, management and implementation of large relocations and system rollouts.
- Onsite reviews of IT related financials.
Notes:
- All software and hardware, including appliances, are covered under current warranties and support.
- Response times to issues are as follows:
- All software and hardware, including appliances, are covered under current warranties and support.
M—F 7:30 am – 6:00 pm 4 hours M—F 6:01 pm – 7:29 am 6 hours All weekends and holidays 6 hours - After an initial evaluation, The Weston Group will develop an estimation of monthly costs which will be provided in a proposal.