Concurrent IT Center
Providing Backup and Redundancy for your IT Resources
The Weston Group developed the Concurrent IT Center to provide a solution to physician groups with concerns surrounding redundancy and backup of IT Services but are otherwise highly satisfied with their current IT resource.
- Contact and engage The Weston Group by completing a Services Agreement, which includes a HIPAA Business Associate agreement.
- Document the current environment; this is performed by the current IT resource.
- Complete Documentation Audit by The Weston Group to ensure the required information is available. Use of the TWG Documentation Guide speeds this process.
- When an issue arises, call the Help Desk at 888-937-8660 or directly enter issues via the TWG support Portal at: http://www.weston.com/cc
Secure Documentation
Documentation is crucial for any augmentation of an existing resource. It includes passwords, systems information, access mechanisms, etc. Appropriate documentation increases speed and efficiency of any support efforts along with providing security to the organization in the situations like loss of a resource or a catastrophic event.
Redundancy
In the event the current resource is temporarily unavailable, TWG can assist with overflow issues. The TWG Help Desk operates from 7:30 AM to 5:30 PM and the support portal is available 24 x 7.
Resource Backup
In the event the current resource is unavailable for an extended period, TWG can provide support until the situation returns to normal.
Off-hours Support
Some organization utilize TWG for off hours support to prevent burnout of their resource. In these cases the issue is submitted to the TWG Issue Management system via a phone call or the portal and escalates the issue to an on call staff member for triage, diagnosis and resolution. The system includes a quality assurance mechanism to escalate requests, ensuring a timely response is provided.