White Paper
Unicist Servicing Platform
The Power of Simplicity
The Unicist Servicing Platform has been designed to deliver services and improve the productivity and quality of the services rendered. It is based on the integration of remote control possibilities, helpdesk inputs and the building of knowledge bases that allow increasing the speed and quality of the solutions. It works “on the cloud” in order to expand the possibilities of decentralization and home-office.
Implementation Process
- Diagnosis
- Definition of the business objectives to be achieved
- Installation of the prototypers
- Definition of the workflows
- Use of the prototypers
- Revision of the work flows
- Development of the prototype
- Monitoring of the process
- Final Platform
- Outsourcing Possibilities
All the business processes of the Unicist Business Platforms are based on the use of BPM automated tools.
Unicist Business Platforms* are virtual business units that allow integrating work process and business objects to generate predefined results. They are a materialization of the object driven organization and have been designed as adaptive systems in order to accelerate the growth of businesses. They allow the optimization of the integration of hardware, software and peopleware.
The USP Includes:
- Helpdesk
- Object Driven Workflow
- Knowledge Management
- Quality Assurance
- Reliability System
- Reverse Engineering Model
- Asset Management
- Continuous Improvement
- Implementation
*Unicist Business Platforms are patented processes.